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Latchline Home Performance

Find the leaks. Fix the comfort.

Your second floor is not cold because the house is old. It is cold because warm air keeps leaving.

Latchline is a six-person, owner-led crew working on the building envelope of Toronto homes: attics, basements, and the openings between them. We look before we recommend.

2017Working in Toronto since
SixOwner-led crew
EnvelopeThe only thing we do
Section through a two-storey Toronto house A cutaway drawing showing warm indoor air rising through openings in the ceiling into the attic, with replacement outdoor air entering at the rim joist and basement. Six marked points identify the attic hatch, top plates, plumbing stack, bathroom exhaust, soffit baffle and rim joist. OUTSIDE OUTSIDE WARM AIR LEAVING

The stack effect, drawn to scale

Warm air rises, finds the openings in your ceiling, and leaves. Outdoor air comes in low to replace it. Select any marked point to see what sits there.

Fig. 01 — Envelope section, two-storey semidetachedSix leakage points marked
The work

Three services. One system.

Air, heat and moisture move through a house together. We treat them that way, which is why the assessment usually matters more than the material.

We do not quote an R-value in isolation, and we do not promise a rebate before eligibility has been confirmed by the people who determine it.

How a project runs

Investigation first. The scope is the deliverable.

By the time we quote anything, you should already understand why. If the explanation does not make sense to you, the scope is wrong or we have explained it badly. Either way it is our problem, not yours.

  1. You describe the problem

    Which rooms, which season, how long, and what changed. A renovation, a new roof or a furnace swap often matters more than the year the house was built.

  2. We inspect what is safe to reach

    Attic, basement, and the transitions between them. We photograph the places you cannot get to, so the conversation afterwards is about evidence.

  3. We separate urgent from optional

    Some things must be settled first — moisture, wiring, an exhaust duct going nowhere. Some things can wait a year without consequence. You should know which is which.

  4. You get a written scope before anything is installed

    Sequence, materials, what is excluded and why, and what could change once we open something up.

  5. We protect the house, then do the work

    Floor coverings, dust containment, and clean access. Occupied homes stay liveable while we are in them.

  6. We document and hand over

    Photographs of the finished condition, notes on what we left alone, and anything worth watching over the next winter.

Mara opening a hallway attic hatch from a step ladder
Almost every project starts here, at the hatch, before anything is priced.
Mara explaining a house section drawing to two homeowners at a kitchen table
The scope conversation happens at the kitchen table, with the photographs open.
The Latchline crew arriving at a Toronto brick house and unloading floor protection
Arrival on a Riverdale semi. The floor runners come out of the van before anything else does.
Two tools

Useful before you speak to anybody.

Both of these are free, neither asks for contact details until the end, and neither pretends to know things it cannot know from a web form.

Evidence

Ten houses, ten different answers.

Our project map is organised by neighbourhood, era and symptom rather than by product. Two of the ten entries describe work we recommended against, which is the part we would want to read if we were the ones hiring.

Symptoms and possible contributorsA diagram with five symptoms on the left connected by lines to seven possible contributors on the right. Each symptom connects to several contributors, showing that no symptom maps to a single cause. Cold bedrooms connect to attic bypasses, thin insulation, HVAC distribution and windows. Ice dams connect to attic bypasses, thin insulation and blocked soffit ventilation. Attic frost connects to attic bypasses, bath fans venting into the attic and blocked ventilation. Drafts connect to attic bypasses, windows and occupant behaviour. High heating cost connects to thin insulation, HVAC distribution, occupant behaviour and attic bypasses.Cold bedroomsIce damsAttic frostDraftsHigh heating costAttic bypassesThin or uneven insulationBlocked soffit ventilationBath fan into the atticHVAC distributionWindows and solar exposureOccupant behaviourWHAT YOU NOTICEWHAT MIGHT BE CONTRIBUTING
Figure 01No line on the left connects to only one thing on the right. This is the whole argument for inspecting before purchasing: a symptom tells you where the discomfort is, not what is causing it.
What people say

Four things homeowners tell us, in their own words.

Collected after project closeout. The ones we keep are the ones that describe the process, because that is the part we can actually control.

“They were the first company to explain why adding more insulation without dealing with the attic openings would leave part of the problem in place. The scope made sense before we signed anything.”
Elena M.East York
“We expected a sales pitch for the entire basement. Instead, they separated the rim-joist work from the moisture issue and told us what needed another specialist first.”
Jordan P.Etobicoke
“The photos and notes were incredibly helpful. We could see the uneven insulation, the blocked soffit area and the finished result without climbing into the attic.”
Camille R.Scarborough
“The upstairs did not suddenly become perfect, but it became much more consistent. The honest expectations were as valuable as the work.”
Andre L.North York
Where we stop

The part most contractors leave off the website.

Latchline pauses or refers work when it encounters suspected hazardous materials, active moisture, unsafe wiring, pest contamination, structural concerns or anything else outside our scope.

That is not a liability line. It is the most common reason a Latchline visit ends without a sale. An attic with a bathroom fan discharging into it does not need insulation this month; it needs the duct fixed. Insulation installed over an unresolved problem hides the problem and makes the next person's job harder and more expensive.

We would rather tell you that in the first hour than in the third invoice.

Start with what you have noticed.

The Scope Planner takes about five minutes and gives you something useful whether or not you ever call us. If you would rather just talk, the fifteen-minute Fit Check is free.